Cancellation Policy

Domain registrations have a 3 day Grace Period during which a registrar can cancel a new domain name and receive a full refund from the .au registry. If a domain is cancelled during the 3 day Grace Period, a full refund for the domain registration fee will be issued.

Cancellations must be made in writing and sent directly through to our support@netstart.com.au email or faxed to: 1300 789 376 (International: +61 8 812). You must include the Domain Password with the cancellation request.

The domain password can be accessed from the following URL: http://admin.auda.org.au/password_recovery or alternatively accessed from within our site at: http://www.netstart.com.au/domain-names/password-recovery


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