Cancellation Policy

Domain registrations have a 3 day Grace Period during which a registrar can cancel a new domain name and receive a full refund from the .au registry. If a domain is cancelled during the 3 day Grace Period, a full refund for the domain registration fee will be issued.

Cancellations must be made in writing and sent directly through to our email or faxed to: 1300 789 376 (International: +61 8 812). You must include the Domain Password with the cancellation request.

The domain password can be accessed from the following URL: or alternatively accessed from within our site at:

Warning: include(includes-sidebar.php): failed to open stream: No such file or directory in /nfs/c10/h07/mnt/177559/domains/ on line 22

Warning: include(): Failed opening 'includes-sidebar.php' for inclusion (include_path='.:/usr/local/php-5.6.21/share/pear') in /nfs/c10/h07/mnt/177559/domains/ on line 22